Skip to main content

What I Learned on My Summer Vacation, Part II: "I Serve"

THESE TWO WORDS GAINED EXPANDED meaning for me this summer.  While spending a week at Chautauqua Institution, my vacation companion and I attended a dizzying array of performances, lectures and conversations with authors and staff.  Each was introduced by the Institution's president or senior staffer, who began by introducing themselves to the audience.  In every case -- and I mean every case -- the staff welcomed the audience, said their names and added their titles by saying "I serve Chautauqua Institution as [insert job title here]." 
It was my companion who pointed this turn of phrase out to me.  "Do you hear how they're introducing themselves?" she asked.  She'd picked up on right away.  The more I heard it, the more I was amazed by it -- not just the uniformity in which it was delivered, but by the powerful servant-driven idea behind it.  Obviously, the Institution's leadership made a conscious decision about emphasizing the service aspect of the work and for some of us in the audience, at any rate, it carried deep resonance.
We agreed that it's a perspective that we  just don't hear much in the nonprofit sector when our colleagues introduce themselves or talk about their work.  Yet nonprofit work is service work no matter if it's health care or arts education, and those of us working and volunteering in nonprofits do so in service to an institutional mission and, thus, the audience.
As nonprofits of all stripes struggle to gain ground against seemingly unrelenting economic forces, it seems that now is the perfect time for all of us in the sector to examine why we serve and how we each uphold our institution's mission.

Click here for Part I of What I Learned on My Summer Vacation About Stakeholder Communication


Image:  The Rev. Joan Brown Campbell, director of the Department of Religion, kept the conversation to interfaith dialogue within the strategic plan at a Trustee Porch Discussion. The Chautauqua Daily, August 6, 2011.

Comments

Popular posts from this blog

4 Nonprofit Resolutions for 2021

Even though 2020 will technically be in our rear view mirror soon, its ramifications will be with us for years to come. Make no mistake, there's a lot of work to do. So, here are my four really tough, but really important, resolutions designed to lay some solid groundwork for doing your best work in 2021. Aren't you glad there are only four? If you're interested in my resolutions from previous years, take a look here  and here .

4 Strategies to Pivot and Lead Through Disruption

Organizational Resiliency in This Crucible Moment

I am currently working with two colleagues from the cultural and heritage fields to think and write about organizational resiliency in times of upheaval and ambiguity. We believe resiliency in this crucible moment requires, first and foremost, nonprofit organizations activate equity and inclusion by embracing it as central to all their internal and external work. It begins when organizations commit the time to examine their own historical roots and practices as a critical step to ensure they “live” their most meaningful missions, visions, and values. Resiliency requires many organizations also renegotiate what it means to be valuable to their communities. The traditional idea of “value” has changed and is changing, and recognizing the extent to what our communities really value is key to being wanted, needed, and, thus relevant. All organizations must retool their financial mindsets, taking a hard look at their current financial realities and realigning the costs of doing business with