Skip to main content

Building the Trust Factor

A MUSEUM STUDIES CLASS IS ABOUT TO LAUNCH A planning process with a local historical society as part of a semester-long project this fall.  As a preliminary activity, one of the students (who is responsible for the outreach portion of the project) and I chatted yesterday about my take on organizational planning.  We covered a lot of ground and a lot of the basic elements of a solid planning process:  vision, mission, where do goals come from?; how much outreach can you suggest an all-volunteer organization do?; as well as the more mundane how much can you devote to this class project when you're a busy student with tons of other claims on your time?
That aside, I encourage my grad student friend to spend considerable time at the beginning getting the board to engage in the emotion-based discussions about why their organization is important, who it serves and what impact it can make on the lives of its audiences, its neighborhood, and its larger community.  These are critical conversations to have early on, because every subsequent conversation about the how's and the what's will flow from them.  Furthermore, and perhaps most importantly, the why's/who's/impact conversations are the spaces where understanding and trust blossom among a group -- even in groups where individuals have known each other a long time.  It's practically magical and so satisfying to hear someone say, "I've learned so much about us!" or "I never thought about our organization like that before!"
Since my conversation, I've been thinking about how planning can -- and should be -- be a platform for trust-building in an organization.  It's generally not the primary objective of planning, but it you're able to achieve it, it's certainly a whopping big benefit that can play a huge role in implementing the a plan.

Photo:  2005 Focus Groups Yass from NSWRFS via Flickr

Comments

Laura Roberts said…
I agree! Actually, I just had the first piece of that conversation in my interview for a consulting job - and it was only one day facilitation. I quickly saw the issues as well as the fault lines between board and staff!
I think these are some of the most important conversations we can have, partly because they aren't generally undertaken otherwise. Routine board and committee meetings leave little or no time for discussions of what's truly meaningful about an organization. Yet, finding ways to do so is not difficult and the results are often eye-opening and cause relationships to strengthen.

Popular posts from this blog

Back in the Saddle

MY LAST POST WAS NOVEMBER 2012, A LIGHT YEAR AWAY it seems, that marked the beginning of a long push toward completing a manuscript on history museum leadership with my co-author, Joan Baldwin.  We finally submitted 350+ pages to our editor at Rowman & Littlefield this week.  If all goes well, we expect the book to be available in early 2014.  It's taken us two years to get to this point, so six more months or so of revision and production don't seem too long to wait until we can hold the final product in our hands (and you can, too!). The project put a lot of things on hold, including this blog.  I'm glad to be back writing about intentional leadership -- leading by design -- for nonprofit boards and staffs.  Certainly, my thoughts are now informed by the forthcoming book, in which Joan and I posit that nonprofits need to focus resources on leadership, not just management.  Most cultural nonprofits are at a crossroad, as is the sector in general, where nothing is qu

Change for Your Board in 2010: A Polling Update

WE'RE A DAY INTO MY LAST POLL (SEE RIGHT) AND the responses are clustering in two areas: 1) removing dead wood from the board and 2) using better/different tools to make decisions/evaluate performance. There are still six days left for your colleagues to cast their vote! In the meantime, those of you who are in need of tools for decision-making might want to check my posts on taking stock here , here and here .

Three Most Important Nonprofit Executive Director Soft Skills

If you were asked to narrow down the list of executive director qualifications to the three most important, which ones would you identify? Would the list consist of soft skills, hard skills, or some combination? Would your list be based on the great ED you are or one you've worked for, or would it be your wish list for the ED you haven't been fortunate yet to work for?  This was an assignment in my recent online class in leadership and administration for the American Association for State and Local History . I asked the class to review three-five advertisements for museum directors and analyze what these listings intimated about the organization’s past experience, current focus and goals, and future aspirations. Then, I asked the class to identify what they consider to be the three most important qualifications they would look for in a director. (Okay, so there's more than three if you dissect my three big groups.)  Soft skills outnumbered hard skills, although